ACCOUNT MANAGEMENT, PAYMENT & CALL HISTORY TIPS AND INFORMATION
HOW DO I CHECK MY RATES?
HOW DO I CHECK MY CALL HISTORY?
HOW DO I CHECK MY ACCOUNT BALANCE?

GENERAL QUESTIONS
CAN I USE MY COMPUTER WITH YOUR SERVICE?
WHAT HAPPENS TO MY SERVICE IF I MOVE?
IS IT EASY TO SETUP?
CAN I KEEP MY CURRENT PHONE NUMBER WITH JETSTREAM SERVICE?
WHAT AREA CODES DO YOU HAVE AVAILABLE?
WHAT ARE THE COSTS TO GET STARTED?
SHOULD I REPLACE MY TELEPHONE LINE WITH VoIP?
DOES UNLIMITED MEAN LOCAL AND LONG DISTANCE CALLING?
HOW WILL JETSTREAM VoIP BE BILLED?
HOW DO I MANAGE MY JET STREAM ACCOUNT?
WILL I GET A DIRECTORY LISTING FOR MY VoIP NUMBER?
WHAT FEATURES ARE INCLUDED IN MY VoIP, AND HOW DO THEY WORK?
HOW LONG DOES IT TAKE TO GET MY SERVICE STARTED?
WHAT ARE JETSTREAM’s LONG DISTANCE RATES?
CAN I USE A COMPUTER AND A PHONE IN THE SAME TIME?

JETSTREAM GATEWAY - LOCAL SERVICE FEATURES & USE
SERVICE FEATURES
QUICK REFERENCE

ADDITIONAL SERVICES AND UPDATES
ARE THERE ANY OTHER SERVICES I CAN USE?
HOW CAN I GET UPDATES FOR MY SERVICES?

HOW DO I CHECK MY RATES?

Step 1: Go to Account Login
Step 2: Login to your account
Step 3: Click on Rates


HOW DO I CHECK MY CALL HISTORY?

Step 1: Go to Account Login
Step 2: Login to your account
Step 3: Click on Call Records


HOW DO I CHECK MY ACCOUNT BALANCE?

Step 1: Go to Account Login
Step 2: Login to your account
Step 3: View your current Credit

CAN I USE MY COMPUTER WITH YOUR SERVICE?

Yes, your computer is not required to use VoIP service. If you want to use your computer to surf the Internet and talk on your telephone at the same time, you will need a router that supports DHCP and NAT.


WHAT HAPPENS TO MY SERVICE IF I MOVE?

Take it with you. Your VoIP service can be taken wherever you move as long as you have a high-speed Internet connection. Your phone number goes with you.


IS IT EASY TO SETUP?

It’s simple. In five minutes you can have your service up and running and make your first phone call. Simply plug the telephone adaptor (provided) to your network and then to your telephone.


CAN I KEEP MY CURRENT PHONE NUMBER WITH YOUR SERVICE?

Yes, you can keep your phone number. If you are located in certain areas there is a $35 fee for this service. If local number portability is not yet offered in your area, your VoIP telephone number will be a new number. You can pick from any of the available area codes, even if we don't have your area code yet.


WHAT AREA CODES DO YOU HAVE AVAILABLE?

Currently you have a choice of 403 or 250 area code. JetStream will be offering area codes in other parts of Canada/US and select areas to be announced very soon.


WHAT ARE THE COSTS TO GET STARTED?

When you subscribe there are NO set-up fees or long term commitments. The cost to get started is the your first months Plan + your equipment cost (look for current promotions) + applicable taxes.


SHOULD I REPLACE MY TELEPHONE LINE WITH VoIP?

This is a great solution for some people, especially for those with multiple phone lines. If you use Cable Modem or DSL over a dedicated line, you may consider canceling your phone service altogether after trying out VoIP. For many people, Voice over IP is a great way to add a second line for that person in your home who loves to talk!


DOES UNLIMITED MEAN LOCAL AND LONG DISTANCE CALLING?

Yes, JetStream’s unlimited is really unlimited. Please keep in mind, however, that 3 calling plans are available with different combinations of local and long distance calling. Please be sure to select the plan that best reflects your actual needs.


HOW WILL I BE BILLED?

Your credit card will be billed directly by JetStream for VoIP service. All other long distance calls are prepaid and this credit is available in your account and the credits never expire.


HOW DO I MANAGE MY JETSTREAM ACCOUNTS?

ACCOUNT MANAGEMENT is available online anytime. From anywhere you can access and manage your account: Call history, payment history, payment Online, print statements and much more...


WILL I GET A DIRECTORY LISTING FOR MY VoIP PHONE NUMBER?

No, you will not get a directory listing for your new phone number.


WHAT FEATURES ARE INCLUDED WITH MY BROADBAND PHONE AND HOW DO THEY WORK?

Free in-network calling worldwide, Voice Mail/VM to E-Mail, Call Forwarding, Call Waiting, Music on Hold, Call Return, Do Not Disturb (DND), 3 Way Calling & Caller ID are all standard feature included with your broadband phone local phone service. Click here for details: Service Features.


HOW LONG DOES IT TAKE TO GET THE SERVICE STARTED?

You account is set up almost as soon as you place your order and is available for pickup in 48 hours. It will take around a week for your equipment to arrive in the mail. It will only take you a few minutes to set up your equipment.


WHAT ARE JETSTREAM LONG DISTANCE RATES?

You can call Canada and US for 3.9 cents/minute. You may also view a complete list of Long Distance Rates that are available online by going to Rates.

CAN I USE MY COMPUTER AND THE PHONE AT THE SAME TIME?

Yes, the computer and the phone only share the internet. Please be aware that large downloads of files or movies may interfere with the quality of your call.

SERVICE FEATURES

Network Calling – means calls to and from other subscribers within the Network via the unique network number 999-XXX-XXXX.
• Network Number
• Call inside the Network between Network Numbers

Local Calls – means calls within the local calling area as defined by the area code and prefix with the local PSTN.
• Calls within the local area are dialed in the standard method (7 digit dialing)
Long Distance Calls – means domestic long distance to Canada and the US.
• Calls within Canada and the US are 10 digit dialing

International Calls – means calls made to areas outside of Canada and the US.
• Call to any where in the world other than Canada and the US are according to
the country dial plan
Country Code + Area Code + Number

Caller ID – means the unique number assigned to a phone line is passed as part of a call that is sent or received.
• Caller ID is displayed on the phones view screen.
• Caller ID is sent to the Termination.

Call Forward – means forwarding your call to another phone number.
• Activating Call Forward *72<complete number>
• Deactivating *73

Do Not Disturb – means all calls will be directly sent to voice mail.
• Do not Disturb activation *78
• Do not Disturb de-activation *79

3 Way Calling – means three persons may be on one call.
• While on an active call push the Flash Button and listen for new dial tone
• Dial the third party number and upon connecting push the Flash Button
• Three way calling begins.

Call Return – means the last called number will automatically call back this number.
• Available when pressing *69
• Last caller ID is Called back

Voice Mail to Email – means received voice mails will be sent to the registered email address.
• Available automatically when subscribing to local phone services.
• Voice mail is sent as wav File (audio file) to subscribers email.

Voice Mail – means messages left by a calling party.
• Voice Mail notification is sent by short rings in the on hook state and by
broken dial tone in the off hook state.
• To listen to your messages *151
• Enter <Password>
• 0 Mail Box Options
1 Record Unavailable message
2 Record Busy message
3 Record Name
4 Change Password
* Return to main Menu
2 Change Folder
0 new messages
1 old messages
2 work messages
3 family messages
4 friends messages
# cancel
3 Advanced Options
5 to leave a message
* Return to main menu
* Help
# Exit

Email Statements – means monthly statement are issued via email showing:
• Account information
• Payments in the period
• Call history for the period

Online Account Management – means subscribers may login and manage their account online.
• Modify personal profile
• View Call history
• Purchase calling credit
• View Transactions
 

 QUICK REFERENCE

ARE THERE ANY OTHER SERVICES I CAN USE?

New services will be announced please check back.

HOW CAN I GET UPDATES FOR MY SERVICES?

New updates will be available for free download please check back or your authorized representative will notify you of important updates.